How To Buy

Can I buy direct online?
Yes, you can. Our website is set as an e-commerce website that allow you to select product and checkout online.
Where are Kulo Home products made?

Our products are originally made in Indonesia. Our headquarter is in Bali, Indonesia.

What is the manufacturing lead-time?

Basically we stipulate 7-8 weeks production time for furniture. This is to allow proper kiln drying for wooden pieces. For larger projects, production time will vary based on each cases. For more info please contact us.

Can I place a custom order?

Yes, of course. We are able to make custom products. However, the minimum quantity may required.
To place a custom order please contact us for assistance.

What will I receive once my order is placed?

Once you have successfully placed your order online, you will receive an order confirmation via email, provided that we have your accurate email address. The order confirmation will outline the items ordered, delivery address, and volume estimation. If you do not receive the order confirmation within 3 working days, please contact us.

Orders

Most of products are "On Backorder" - What does it mean?

At Kulo Home, “On Backorder” means we will start producing your order upon Deposit has been received as we work directly with local artisans and we want to make sure your orders are newly made.

Do you have minimum order quantity (MOQ)?

Yes we do. As all furniture items are made-to-order, minimum purchase of 6 pieces is applied for each SKU.

Damaged, missing items or incorrect items. What should I do?

We take pride in the quality of our products and the condition in which they arrive to you. If something isn’t right with your order, simply contact us to tell us what happened. We will contact you directly to resolve the issue.

How do I cancel an item or order?

We’re sorry, but customer can NOT cancel a complete purchased of an item. Additionally, if any cancelation of the Pre-Order items after deposit will be addressed to NO any deposit refund at the end.

Can I add items to an existing order?

If you would like to add new items to an order you will need to place a new order on our site or contact us for assistance.

Can I develop products with Kulo Home?

Design is in our DNA. From styling tips to product developments, we’re on it. Feel free to contact our design experts for free consultation here.

Payment

When will I be charged for my order?
Once you have placed an order, you will be given our bank account detail you can use for payment along with the instruction on the Checkout page.
What are the Payment Terms?

For orders over USD 5,000, a 50% deposit is required prior to manufacture. Balance payment is required prior to release of manufactured goods from our factory.
Full payment is required for all orders under USD 5,000.

What methods of payment do you accept?

Kulo Home prefer to use Wise as international payment option and accepts other payment method using direct Bank Transfer (Telegraphic Transfer).

Shipping & Delivery

Is the price on the website include shipping cost?

Price shown on the website is in Incoterm: EXW Bali, means does NOT include Shipping Cost. -- Shipping cost will be calculated separately once everything has been packed and scaled properly.

Where do you ship the products from?
We ship the goods from Bali, Indonesia.
Do you accept international shipping address?

Yes, we ship worldwide. However, please note that we are not shipping company. We work with some reliable forwarders and partners who able to arrange international shipping.

How do you ship the order?

Items that are oversize, heavy, and bulky are shipped with Sea Freight to ensure they arrive safely and cost efficient at customer-end. Meanwhile, for small and light items are shipped with Air Freight.

I have not shipped from Indonesia before – will you help?

Yes, of course. We will coordinate with forwarder on your behalf or you may prefer to appoint your own shipping agent. Shipping payment is not required upfront until your goods are ready to be shipped. The shipping agent will bill you directly.

How are the products shipped with Sea Freight?

There are some Sea Freight options customer can choose:

  • Full Container Loads (FCL)

This shipment occupies the entire space of a container, without having to share it with other shippers. The benefit using FCL are reduced the risk of damage or loss and a quicker transit time as the shipping lines guarantee complete control and overview of the entire shipment. Following are the sizes of containers:

    • 20ft, allows you to fulfill up to 33 CBM
    • 40ft, allows you to fulfill up to 67 CBM
    • 40ft High Cube, allows you to fulfill up to 76 CBM
  • Less Container Loads (LCL)

If your purchase volume takes between 1-10 CBM, LCL can be an option. The cost will be calculated based on your volume after everything has been packed into pallets or crates.

  • Consolidation (Groupage)

Similar with LCL, Groupage involves placing several smaller shipments into a container and sending them as a single large shipment. You can take advantage of an efficient logistics process, as well as saving on sea freight and handling charges. That is why it is easy and cost-effective for smaller shipments.*

*This shipment is only available for Australia, Europe, US, and Canada. For cost calculation please contact us.

What about the import duty and clearing costs at my end?

Customs import duties and taxes are the responsibility of the customer. We do NOT control all the destination local charges.

How long does the shipping take to arrive at my Port?

Shipping time will depend on the destination. We will inform you of the lead-time along with our production time and approximate shipping quotation.